# Billing and credits
Source: https://docs.file.ai/account/billing

> See your plan, credits and usage, top up, upgrade, and get help from support.

Account

# Billing and credits

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See your plan, credits and usage, top up, upgrade, and get help from support.

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fileAI bills for what you process, with no limits on users or workspaces. Billing can be monthly or annual. New self-serve workspaces start on a trial so you can try fileAI before you commit. For current prices and plan details, see the [pricing page](https://file.ai/pricing).

## 

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](#see-your-plan-and-usage)

See your plan and usage

1

Open Billing

Click your workspace icon at the top left, then **Settings** > **Billing**.

2

Review your account

The page shows your current plan and credits, storage used, file types in the workspace, import and export counts, and a usage breakdown (upload date and time, processing time, cost).

For billing questions, click **Contact Support** on the Billing page.

### 

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](#check-your-subscription-from-the-api)

Check your subscription from the API

`GET /v1/subscription` returns the same plan, credit and usage figures for the workspace your API key belongs to. Set `FILEAI_BASE_URL` to `https://api.orion.file.ai/prod/v1`, or your [regional host](/authentication#regions).

```
curl "$FILEAI_BASE_URL/subscription" -H "x-api-key: $FILEAI_API_KEY"
```

Response

```
{
  "subscription": {
    "workspaceId": "686ccbacfe8fa1c80e69bc55",
    "subscriptionPlan": "STARTER",
    "isTrial": true,
    "creditInCents": 500,
    "lowCreditThresholdInCents": 0,
    "expiringCreditInCents": 500,
    "expiryDate": "2025-07-22T07:41:32.607Z",
    "storageInGB": 0,
    "maxStorageInGB": 100,
    "importCount": 0,
    "maxImportCount": 1,
    "exportCount": 0,
    "maxExportCount": 1,
    "aiSchemaCount": 0,
    "maxAiSchemaCount": 2,
    "isAutoRenewal": true
  }
}
```

Field

Meaning

`subscriptionPlan`, `isTrial`

Your plan and whether it is a trial.

`creditInCents`

Credit balance, in cents.

`expiringCreditInCents`, `expiryDate`

Credit that expires, and when.

`lowCreditThresholdInCents`

Your low-credit threshold, in cents.

`storageInGB` / `maxStorageInGB`

Storage used and allowed.

`importCount` / `maxImportCount`, `exportCount` / `maxExportCount`

Imports and exports used and allowed.

`aiSchemaCount` / `maxAiSchemaCount`

AI Schemas used and allowed.

`isAutoRenewal`

Whether automatic renewal is on.

## 

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](#what-is-metered)

What is metered

Usage is counted per product:

Product

Unit

How it is counted

fileScout

Page

Counted once processing completes. PDF, Word, PowerPoint and TIFF: each page. Images and CSV: 1. Excel: each worksheet.

fileForensics

Completed run

One unit per **completed run** started at upload, whatever the number of checks. Runs that end in error, fail or are cancelled are not charged.

For prices, see the [pricing page](https://file.ai/pricing).

## 

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](#when-you-run-out-of-credits)

When you run out of credits

Keep processing by either:

*   making a **one-time top-up**, or
*   turning on **automatic top-ups** so your balance stays active.

Manage both from **Settings** > **Billing**.

## 

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](#upgrade-to-enterprise)

Upgrade to Enterprise

The Enterprise plan adds custom credit options, dedicated support and enterprise features such as custom-trained models, unlimited schemas, private cloud or on-premise deployment, workflow orchestration and an uptime SLA. To upgrade, contact sales through the [Enterprise form](https://share.hsforms.com/1zX6UE9ewRd6bYONZkENH2g4m622).

## 

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](#report-a-bug)

Report a bug

1

Open support

Click the conversation bubbles icon in the app.

2

Describe the problem

Include:

*   what happened and what you expected
*   your workspace and project name
*   links to or ids of the affected files, if any
*   screenshots or a screen recording
*   the `X-Request-Id` from the response, for API issues

3

Submit

A support agent replies in the conversation.

Specific file names, file ids or URLs get you a faster answer. You can also email [support@file.ai](mailto:support@file.ai).

## 

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](#related)

Related

## Workspace setup

Members, roles and API keys.

## Key concepts

Products, projects, files and documents.

## FAQs

Security, file types, integrations and more.

[Previous](/account/workspace-setup)[

SSO

Let your team sign in with Microsoft work accounts, and sync Entra groups to fileAI roles.

Next

](/account/sso-entra)

⌘I

## On this page

*   [See your plan and usage](#see-your-plan-and-usage)
    *   [Check your subscription from the API](#check-your-subscription-from-the-api)
*   [What is metered](#what-is-metered)
*   [When you run out of credits](#when-you-run-out-of-credits)
*   [Upgrade to Enterprise](#upgrade-to-enterprise)
*   [Report a bug](#report-a-bug)
*   [Related](#related)