> ## Documentation Index
> Fetch the complete documentation index at: https://docs.file.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Support

fileAI V2 uses a **pay-as-you-go model** to give users flexibility and control. When you sign up, you receive a **\$5 credit** to help you get started. This allows you to explore the platform without committing to a full subscription right away.

**Note:** The \$5 credit expires **30 days** after you sign up. Be sure to use it before then!

***

### **How to Navigate to the Billing Page**

<iframe
  style={{ width: '750px', height: '400px' }}
  src="https://demo.arcade.software/10EvxzKHkS0QJSqy9sNo
?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true
"
/>

1. Click your workspace icon at the top left of the page.
2. Go to **Settings > Billing**.
3. You’ll see:
   * Current plan/credits
   * Current storage
   * Current file type within the workspace
   * Current import/export number of the file
   * Usage breakdown (Upload date/time, Processing time/Cost/Etc.)

💬 For billing questions, click **Contact Support** on this page.

***

### **What happens when I run out of credits?**

If you use up your credits, you can continue using V2 by:

* Making a **one-time top-up**, or
* Setting up **automatic top-ups** to keep your balance active.

You can manage your credit settings anytime from your **Billing** section in your account dashboard.

<iframe
  style={{ width: '750px', height: '400px' }}
  src="https://demo.arcade.software/lVpkv29jInTNcDW0vB3x
?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true
"
/>

***

### **How can I upgrade to an Enterprise Plan?**

Need more features or a higher credit limit? You can upgrade to an **Enterprise Plan**, which offers:

* Custom credit options
* Dedicated support
* Enterprise-level features

To upgrade, simply contact our sales team via this[<u>form</u>](https://share.hsforms.com/1zX6UE9ewRd6bYONZkENH2g4m622)  and someone will reach out to discuss your needs.

***

### **How to Properly Raise a Bug**

1. Click conversation bubbles icon to contact Support team
2. Fill out:
   * Description of the issue
   * Your project/workspace name
   * Related document links/IDs (if available)
   * Screenshots or screen recording
3. Submit and wait for the support agent to response

🐞 Use specific filenames or URLs when possible for faster resolution.