Billing and credits

fileAI bills for what you process, with no limits on users or workspaces. Billing can be monthly or annual. New self-serve workspaces start on a trial so you can try fileAI before you commit. For current prices and plan details, see the pricing page.

See your plan and usage

Open Billing

Click your workspace icon at the top left, then Settings > Billing.

Review your account

The page shows your current plan and credits, storage used, file types in the workspace, import and export counts, and a usage breakdown (upload date and time, processing time, cost).

For billing questions, click Contact Support on the Billing page.

Check your subscription from the API

GET /v1/subscription returns the same plan, credit and usage figures for the workspace your API key belongs to. Set FILEAI_BASE_URL to https://api.orion.file.ai/prod/v1, or your regional host.

curl "$FILEAI_BASE_URL/subscription" -H "x-api-key: $FILEAI_API_KEY"

Response

{
  "subscription": {
    "workspaceId": "686ccbacfe8fa1c80e69bc55",
    "subscriptionPlan": "STARTER",
    "isTrial": true,
    "creditInCents": 500,
    "lowCreditThresholdInCents": 0,
    "expiringCreditInCents": 500,
    "expiryDate": "2025-07-22T07:41:32.607Z",
    "storageInGB": 0,
    "maxStorageInGB": 100,
    "importCount": 0,
    "maxImportCount": 1,
    "exportCount": 0,
    "maxExportCount": 1,
    "aiSchemaCount": 0,
    "maxAiSchemaCount": 2,
    "isAutoRenewal": true
  }
}

Field	Meaning
`subscriptionPlan`, `isTrial`	Your plan and whether it is a trial.
`creditInCents`	Credit balance, in cents.
`expiringCreditInCents`, `expiryDate`	Credit that expires, and when.
`lowCreditThresholdInCents`	Your low-credit threshold, in cents.
`storageInGB` / `maxStorageInGB`	Storage used and allowed.
`importCount` / `maxImportCount`, `exportCount` / `maxExportCount`	Imports and exports used and allowed.
`aiSchemaCount` / `maxAiSchemaCount`	AI Schemas used and allowed.
`isAutoRenewal`	Whether automatic renewal is on.

What is metered

Usage is counted per product:

Product	Unit	How it is counted
fileScout	Page	Counted once processing completes. PDF, Word, PowerPoint and TIFF: each page. Images and CSV: 1. Excel: each worksheet.
fileForensics	Completed run	One unit per completed run started at upload, whatever the number of checks. Runs that end in error, fail or are cancelled are not charged.

For prices, see the pricing page.

When you run out of credits

Keep processing by either:

making a one-time top-up, or
turning on automatic top-ups so your balance stays active.

Manage both from Settings > Billing.

Upgrade to Enterprise

The Enterprise plan adds custom credit options, dedicated support and enterprise features such as custom-trained models, unlimited schemas, private cloud or on-premise deployment, workflow orchestration and an uptime SLA. To upgrade, contact sales through the Enterprise form.

Report a bug

Open support

Click the conversation bubbles icon in the app.

Describe the problem

Include:

what happened and what you expected
your workspace and project name
links to or ids of the affected files, if any
screenshots or a screen recording
the X-Request-Id from the response, for API issues

Submit

A support agent replies in the conversation.

Specific file names, file ids or URLs get you a faster answer. You can also email support@file.ai.

Workspace setup

Members, roles and API keys.

Key concepts

Products, projects, files and documents.

FAQs

Security, file types, integrations and more.

Get started

Products

Build

Go live

See your plan and usage

Check your subscription from the API

What is metered

When you run out of credits

Upgrade to Enterprise

Report a bug

Workspace setup

Key concepts

FAQs

​See your plan and usage

​Check your subscription from the API

​What is metered

​When you run out of credits

​Upgrade to Enterprise

​Report a bug

​Related

Workspace setup

Key concepts

FAQs

See your plan and usage

Check your subscription from the API

What is metered

When you run out of credits

Upgrade to Enterprise

Report a bug

Related