Every file is encrypted in transit (TLS) and at rest (AES-256), with role-based access controls and audit logs. fileAI runs on ISO 27001-certified infrastructure, and its controls are independently audited for SOC 2 Type 2. fileAI is GDPR and HIPAA compliant.For stricter isolation, private cloud and on-premise deployments are available. See certifications and controls in the trust portal.To keep nothing after processing, upload with isEphemeral: true and the file and its data are deleted once processed. See Uploads.
PDF, Word, images, spreadsheets, presentations, plain text, audio and ZIP archives. GIF and XLSM are not accepted. See Supported file types for the full list, size limits and MIME types.
Yes. fileAI connects with:With MCP, clients such as Claude and Cursor can use fileAI directly and combine it with other MCP servers, such as Notion. Your agents can read OCR text, classifications and extracted fields without a custom integration.
fileAI is built to extract accurately, but like any AI system it can make mistakes. In the app, citations show where each value came from in the file, and validations flag values that need a person to check them. See Citations and validations.Results improve when files are clear and well structured. See Prepare your files.
fileScout is metered per page and fileForensics per completed run. See Billing and credits for plans, credits and what is metered, and the pricing page for prices.
Email support@file.ai, or click Contact Support on the Settings > Billing page in the app.