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fileAI V2 uses a pay-as-you-go model to give users flexibility and control. When you sign up, you receive a $5 credit to help you get started. This allows you to explore the platform without committing to a full subscription right away. Note: The $5 credit expires 30 days after you sign up. Be sure to use it before then!

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How to Navigate to the Billing Page

  1. Click your workspace icon at the top left of the page.
  2. Go to Settings > Billing.
  3. You’ll see:
    • Current plan/credits
    • Current storage
    • Current file type within the workspace
    • Current import/export number of the file
    • Usage breakdown (Upload date/time, Processing time/Cost/Etc.)
💬 For billing questions, click Contact Support on this page.

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What happens when I run out of credits?

If you use up your credits, you can continue using V2 by:
  • Making a one-time top-up, or
  • Setting up automatic top-ups to keep your balance active.
You can manage your credit settings anytime from your Billing section in your account dashboard.

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How can I upgrade to an Enterprise Plan?

Need more features or a higher credit limit? You can upgrade to an Enterprise Plan, which offers:
  • Custom credit options
  • Dedicated support
  • Enterprise-level features
To upgrade, simply contact our sales team via thisform and someone will reach out to discuss your needs.

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How to Properly Raise a Bug

  1. Click conversation bubbles icon to contact Support team
  2. Fill out:
    • Description of the issue
    • Your project/workspace name
    • Related document links/IDs (if available)
    • Screenshots or screen recording
  3. Submit and wait for the support agent to response
🐞 Use specific filenames or URLs when possible for faster resolution.
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