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Frequently Asked Questions
Your questions, answered
How does fileAI handle my data security and privacy?
How does fileAI handle my data security and privacy?
At fileAI, protecting your data is our highest priority. Every file is encrypted in transit (TLS) and at rest (AES-256), with strict role-based access controls and audit logs in place. We operate on ISO 27001-certified infrastructure, and our controls are independently audited for SOC 2 Type 2. fileAI is also fully GDPR and HIPAA compliant.For organizations with advanced security needs, we offer private cloud and on-premise deployment options to ensure full data isolation.You can explore our certifications and controls in detail at our trust portal, powered by Vanta.
What types of files and formats can I use with fileAI?
What types of files and formats can I use with fileAI?
We support most file formats, including: JPEG, PNG, TIF, TIFF, HEIC, HEIF, PDF, CSV, XLSX, XLS, DOC, DOCX, ZIP, WEBP. For any file formats not listed, please reach out to our team.
Can I integrate fileAI with my existing tools?
Can I integrate fileAI with my existing tools?
Yes. fileAI connects with the tools you already use, so you can bring all your business knowledge into one place. Today, you can integrate fileAI with:With MCP, fileAI becomes instantly usable inside environments like Cursor and Claude, and can work alongside other MCP servers such as Notion. This means your agents can use OCR, classification, and field extraction without custom integrations, and chain fileAI into multi-step workflows across your stack.We are also building more integrations based on customer feedback, with NetSuite and SharePoint coming soon.
How accurate and reliable is fileAI's outputs?
How accurate and reliable is fileAI's outputs?
fileAI is designed to provide accurate answers and summaries from your files, but as with any AI system, there may be occasional gaps or errors. To give you confidence in the results, we’ve built Citation & Validation directly into the platform.
- Citations: fileAI shows exactly where extracted values or answers come from in the original document, so you can instantly verify the source without manual cross-checking.
- Validation: In addition to citations, our system applies reasoning and quality checks to flag potential issues. For example, if values conflict, contain OCR errors, or need human review, fileAI highlights them with a clear status (e.g., verified or needs review).
- Transparency: This combination of AI-driven extraction plus human-verifiable citations ensures traceability and auditability, making fileAI particularly reliable for compliance-sensitive use cases.
What does the pricing model look like, and when will I hit limits?
What does the pricing model look like, and when will I hit limits?
fileAI uses a straightforward pay-as-you-go model. You only pay for what you process, with no limits on users, workspaces, or storage. One billable page equals either one document page or one spreadsheet sheet. When you sign up, you’ll also receive a $5 credit to try the system. Billing can be monthly or annual.Plan differences
- Self-serve: Best for individuals and small teams. You get everything needed to start quickly — all file formats, core AI schemas, and unlimited users — with simple pay-per-page pricing.
- Enterprise: Designed for complex, high-volume automation. This plan includes advanced options such as custom-trained models, unlimited schemas, private cloud or on-premise deployment, workflow orchestration, and a guaranteed uptime SLA.
For any unanswered billing or account issues, please reach out to support@file.ai